Softskill Tugas 2 Bahasa Inggris 2

Replying Complaint Letter

NAMA  : SITI FADILLAH

NPM     : 17212049

KELAS : 4EA17

DOSEN : YULIYANTI

SANTOSO CORPORATION

Regensi No.6 Tambun, Jawa Barat

Ref : LA / BD / 15B                                                                             15 ^th March 2015

Miss. Siti Fadillah

Sales Manager

Be One Service Corporation

Permata Jaya No.23 Cibitung, Jawa Barat Street

Dear Miss Siti,

Subject : YOUR ORDERED NUMBER 1234

I was sorry to learn from your letter or 9 March that some of the LCD laptop supplied to this order were damaged when they reached you.

Replacements for the LCD laptop damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods, they maybe destroyed.

Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling. We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.

Your sincerely,

Lutfiyah Apriliani

Marketing manager